Change Management

THE SITUATION: In today’s rapidly evolving marketplace, agility is necessary to accelerate or restore growth. Consumers’ and customers’ ever-changing needs quickly make yesterday’s products, services and business models obsolete. Leading companies are continuously assessing and adjusting their value proposition and organizational support to better meet marketplace needs today and tomorrow.

This process is not easy to initiate. Many organizations assume if the model isn’t broken there is no need to do anything differently and are lulled into a sense of security by making minor adjustments with the passing of each planning period. Bringing about fundamental changes to what has been the norm is an uncomfortable process and one which benefits from an objective view of the situation and a structured approach.

OUR SOLUTION: The Seurat Group Change Management approach consists of 5 steps.

We begin with an assessment of the “as is” business situation and an evaluation of the upside opportunity, resulting in a compelling case for change.

Next, we focus our attention on determining the right path forward given available resources and learning. This evaluation can include industry benchmarking to uncover the most and least effective approaches of peer organizations who have implemented a similar change.

We then work with our clients to create a roadmap to guide a collaborative evolution process. The goal is to manage not only the timeline and steps to be taken, but more importantly, the ‘people’ piece of the change as well. Specifically, elements of the Seurat Group Evolution Roadmap include:

  • Create a communications plan focused on awareness, relevance, internalization and action
  • Manage resistance to change including FAQ's about Before and After
  • Provide a plan for reinforcing the change

Once a plan has been established, we support our clients through the transition and adapt the approach as necessary.

Following the implementation, we guide reinforcement of the “new normal” to ensure a change will be maintained and effective.

END BENEFIT: In the end, clients are able to more easily align stakeholders to organizational changes and execute these changes to more effectively and efficiently meet business goals.